Privacy Policy
Privacy Policy — Elemental Dental Supply LLC
Effective date: 2026-03-09
Elemental Dental Supply LLC ("EDS," "we," "us," or "our") operates the website at elementaldentalsupply.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, create an account, make a purchase, subscribe to marketing communications, or otherwise interact with us.
If you do not agree with this Privacy Policy, please do not use the Site.
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1) Who we are / Contact
Business name: Elemental Dental Supply LLC
Address: 1403 W 10th Pl STE B111, Tempe, AZ 85281, United States
Email: admin@elementaldentalsupply.com
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2) Information we collect
We may collect the following categories of information.
A. Information you provide to us
- Account information (if you create an account): name, email, password (stored in encrypted/hashed form by our platform).
- Order information: name, billing address, shipping address, email, phone number (if provided), and details of products purchased.
- Customer support / inquiries: information you provide when you contact us (including order numbers, messages, and attachments).
- Marketing preferences: email address and communication preferences when you subscribe or opt in.
B. Payment information
We do not store full payment card numbers on our servers. Payments are processed by our payment processor(s) integrated with BigCommerce. Those providers collect and process payment details according to their own privacy policies.
C. Information collected automatically
When you use the Site, we may automatically collect:
- Device and usage data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, clicks, and approximate location (derived from IP).
- Cookies and similar technologies: to remember preferences, enable shopping cart functionality, analyze traffic, and support advertising/measurement where applicable.
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3) How we use your information
We use information we collect to:
- Provide, operate, maintain, and secure the Site
- Process orders, payments, returns, and shipments
- Provide customer service and respond to inquiries
- Send transactional communications (e.g., order confirmations, shipping updates)
- Send marketing communications (if you opt in), including newsletters and promotions
- Analyze Site usage and improve performance and user experience
- Detect, prevent, and investigate fraud, abuse, security incidents, and illegal activity
- Comply with legal obligations and enforce our terms
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4) How we share your information
We may share your information with:
A. Service providers
We use third-party service providers to help operate our business. These may include:
- E-commerce platform: BigCommerce (hosting, storefront, checkout)
- Analytics: Google Analytics
- Email marketing: Mailchimp
- Payment processors: to process payments securely
- Shipping and logistics providers: to deliver orders
These vendors are authorized to use your information only as necessary to provide services to us.
B. Legal and safety
We may disclose information if required to do so by law or in good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., subpoena, court order)
- Protect and defend our rights or property
- Prevent fraud or security issues
- Protect the personal safety of users or the public
C. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
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5) Cookies and analytics
We use cookies and similar technologies for essential site functionality and to understand how visitors use the Site.
Google Analytics
We use Google Analytics to collect information about Site usage (e.g., pages visited, time on site, device/browser info). Google may use cookies and similar technologies to collect data.
You can learn more about how Google uses information and opt-out options here:
Managing cookies
Most browsers let you remove or reject cookies. If you block cookies, some parts of the Site may not function properly (e.g., cart/checkout).
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6) Marketing communications
If you opt in to marketing emails, we may send promotional messages through Mailchimp. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at admin@elementaldentalsupply.com.
Transactional messages (e.g., order confirmations) are not marketing and may still be sent even if you opt out of promotional emails.
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7) Data retention
We retain personal information as long as necessary to:
- Fulfill orders and provide services
- Maintain business records
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
Retention periods vary depending on the type of information and the reason we collected it.
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8) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
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9) Your privacy rights (U.S.)
Depending on your state of residence, you may have rights regarding your personal information, which may include:
- The right to know/access what personal information we collect, use, and disclose
- The right to delete personal information (subject to certain exceptions)
- The right to correct inaccurate personal information
- The right to opt out of certain processing (e.g., targeted advertising, where applicable)
- The right to non-discrimination for exercising your privacy rights
How to submit a request
Email us at admin@elementaldentalsupply.com with the subject line: "Privacy Request".
To protect your information, we may need to verify your identity before fulfilling your request.
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10) Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no consistent industry standard for DNT, we do not currently respond to DNT signals.
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11) Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it.
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12) International users
EDS is based in the United States and we currently do not target or sell to the EU/UK. If you access the Site from outside the U.S., you understand that your information may be processed and stored in the United States.
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13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective date.
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14) Questions
If you have questions about this Privacy Policy, contact us at:
admin@elementaldentalsupply.com